Get in Touch With Us
Got a question about one of the online casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains the best way to reach the Best Online Casinos team and what happens once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a real person on our team will read your message — we do not rely on automated replies to stand in for a proper answer.
A quick note on what your enquiry is about helps us route it to the right person and get back to you faster. If you are asking about a specific brand featured on the site, mention its name so we can check the details before replying.
What We Can Help With
We cover Canadian online casinos, their bonuses, banking options and licensing, so most enquiries fall into a handful of categories:
- Questions about a casino review — if you want more detail on a brand's bonus terms, game selection or payment options beyond what is published, ask and we will point you to what we know.
- Corrections — bonus offers, wagering requirements and terms at online casinos change often. If you notice something on the site that looks out of date, tell us and we will look into it.
- Site feedback — if there is a topic you think we should cover, or a comparison you wish existed, we are open to hearing it.
- Partnership or editorial enquiries — if you represent a casino brand or an affiliate partner, introduce your organisation and outline what you have in mind.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, say so in your message and we will point you towards support resources appropriate for Canada.
What to Expect After You Write to Us
Every message is read and answered by a member of our editorial team, not a bot. We aim to reply within a couple of working days, though this can stretch a little longer when we are updating reviews or checking bonus terms across multiple operators. If your enquiry needs input from more than one person, we will let you know it is being looked into rather than leaving you waiting in silence.
How This Site Is Put Together
Best Online Casinos compares online casinos available to players across Canadian provinces, focusing on things that actually matter when choosing where to play: licensing, game libraries, banking methods in CAD, and the fine print behind welcome bonuses. Editorial ratings shown on the site reflect our own research into each brand and are never influenced by whether an operator pays for placement — commission from a casino does not buy a better position in our rankings.
If you are looking for casino options outside the standard self-exclusion scheme, you may also want to see our page on Best Non GamStop Casinos.
Before You Write In
A few things speed up a reply:
- Tell us which casino brand or which page on the site your message relates to.
- If reporting an error, describe exactly what you saw and where — a screenshot description or the section heading helps.
- If you are asking about a bonus, include the offer wording you saw so we can check it against the operator's current terms, since promotions and their conditions can change without notice.
- Keep gambling-related concerns separate from general site feedback so we can direct each properly.
A Word on Accuracy
Casino bonuses, wagering requirements, payment processing times and licensing details are all subject to change on the operator's side, sometimes with little warning. We do our best to keep listings current as of our last review, but if you come across a discrepancy between what we have published and what an operator currently offers, that is exactly the kind of message we want to receive. Reader reports genuinely help us keep the site accurate for the next visitor.
Thank you for taking the time to read this far — we look forward to hearing from you.